(615) 789-3270

FAQ

Frequently Asked Questions

I’m ready to place an order, who do I contact?

There are several ways to place your order.

You can call us at 615-789-3270 or use this online order form.

Is there a delivery charge for my unit?

Free Delivery within 30 miles of our location in Cumberland Furnace, TN.

 

I have a Rent to Own contract on my unit, who do I make payments to?

Once your unit is delivered, Countryside Woodcraft sends your paperwork to Hometowne Capital.

Hometowne Capital is the Rent-to-Own company who now owns your unit until it is paid in full. They will call you within 1-2 days to set up payment arrangements. You will make your monthly payments to Hometowne Capital.

How long will I have to wait for my unit to arrive?

It depends on the season, weather, the type of unit you order.

Pergolas and pavilions are generally 4 to 6 weeks, but in the spring it’s not unusual for the wait time to be longer due to the rush of orders early in the year. For a close estimate for your purchase, feel free to contact us directly.

What to expect for my pergola or pavilion delivery?

Your unit will be completely assembled and coming in on a pickup and trailer.

Clearance needs to be 14′ high and 2′ wider than the structure you ordered. If we can back a trailer to the delivery site, the structure will be unloaded directly from the trailer onto the prepared site. If access for the truck and trailer is an issue, we can also bring equipment to carry the structure in from the trailer requiring much less height clearance. Watch our installation video here.

What’s required to place an order?

A 10% (minimum) down payment is required at the time that your order is placed.

Once we receive the down payment, you are then added to the delivery schedule and the process of the build begins.

What’s required for a Rent to Own contract?

We require a 10% down payment + sales tax at the time that you place the order.

We have you fill out basic lease agreement paperwork at the time your order is placed. There is NO CREDIT CHECK!! Only one signer is needed, however you may choose a co-signer if you wish. You must have a valid proof of ID, such as a driver’s license. RTO is available only on units that are built at the shop and delivered already assembled.

What payment methods do you accept?

We accept cash, check, Visa and MasterCard.

What to expect if my pergola or pavilion is being built on site?

Your unit will come in as a kit prepared in our shop, so assembly generally is done in one day.

Larger units with extras will take additional time. Most of our tools are cordless, but occasionally we may need access to 110 power outlet.

What should I do to prepare for a pergola delivery?

Clear the site and route of access.

Clear the site and route of access of anything such as vehicles and outdoor furniture, etc. Anything that could be in the way for the delivery.

What should I do to prepare for an onsite install?

Clear the site and route of access.

Clear the working area of furniture, planters, etc. Anything that could be a liability during the installation. If possible clear access to be able to bring a truck and trailer in close to the build site.

Contact To Order

To purchase or get more information, please give us a call or complete this form. We will take your order and payment over the phone, or on location.

(615) 789-3270