Frequently Asked Questions
I’m ready to place an order, who do I contact?
There are several ways to place your order.
You can call us at 615-789-3270 or use this online order form.
Is there a delivery charge for my unit?
Free Delivery within 30 miles of our location in Cumberland Furnace, TN.
There is a $3 per mile (one way) delivery charge thereafter.
I have a Rent to Own contract on my unit, who do I make payments to?
Once your unit is delivered, Countryside Woodcraft sends your paperwork to Hometowne Capital.
Hometowne Capital is the Rent-to-Own company who now owns your unit until it is paid in full. They will call you within 1-2 days to set up payment arrangements. You will make your monthly payments to Hometowne Capital.
How long will I have to wait for my unit to arrive?
It depends on the season, weather, the type of unit you order.
Play Systems are usually delivered within 4 weeks of purchase. Pergolas and pavilions are generally 4 to 6 weeks, but in the spring it’s not unusual for the wait time to be longer due to the rush of orders early in the year. For a close estimate for your purchase, feel free to contact us directly.
What to expect for my pergola or pavilion delivery?
Your unit will be completely assembled and coming in on a pickup and trailer.
Clearance needs to be 14′ high and 2′ wider than the structure you ordered. If we can back a trailer to the delivery site, the structure will be unloaded directly from the trailer onto the prepared site. If access for the truck and trailer is an issue, we can also bring equipment to carry the structure in from the trailer requiring much less height clearance. Watch our installation video here.
What should I do to prepare for a pergola delivery?
Clear the site and route of access.
Clear the site and route of access of anything such as vehicles and outdoor furniture, etc. Anything that could be in the way for the delivery.
What to expect if my pergola or pavilion is being built on site?
Your unit will come in as a kit prepared in our shop, so assembly generally is done in one day.
Larger units with extras will take additional time. Most of our tools are cordless, but occasionally we may need access to 110 power outlet.
What’s required to place an order?
A 10% (minimum) down payment is required at the time that your order is placed.
Once we receive the down payment, you are then added to the delivery schedule and the process of the build begins.
What’s required for a Rent to Own contract?
We require a 10% down payment + sales tax at the time that you place the order.
We have you fill out basic lease agreement paperwork at the time your order is placed. There is NO CREDIT CHECK!! Only one signer is needed, however you may choose a co-signer if you wish. You must have a valid proof of ID, such as a driver’s license.
What payment methods do you accept?
We accept cash, check, Visa and MasterCard.
What to expect for my play system delivery?
Play Systems come pre-built and are delivered with a pickup and trailer.
We will need access of 14′ high and 9′ wide to get the truck and trailer to the location you’d like to have the play set. If access isn’t possible with the truck and trailer, we will need to know in advance so we can be sure to have the equipment needed to make your delivery go smoothly. Watch our installation video here.
What should I do to prepare for a play system delivery?
Make sure we can access the set-up site with the unit.
Clear the site of anything that would hinder setup, such as other play equipment, lawn furniture, etc. Make sure the site is as level as you want it for setting the unit. Most of our units set well even if the site isn’t perfectly level. We will shim corners to make sure the unit is safe and secure.
What should I do to prepare for an onsite install?
Clear the site and route of access.
Clear the working area of furniture, planters, etc. Anything that could be a liability during the installation. If possible clear access to be able to bring a truck and trailer in close to the build site.